❓ FAQ
7ezb FAQ — Frequently Asked Questions
Clear answers to all your questions about deposits, withdrawals, VIP, cricket betting, and support — all in one place.
Whether you're new to 7ezb or a returning player, you may have questions about anything from opening an account to VIP benefits. Below, the most frequently asked questions from Bangladeshi players are organized into five categories. If you don't find the answer to your question here, contact us via 24/7 live chat or email — we are always ready to help.
VIP & Cashback
7ezb's VIP program has three tiers — Bronze, Silver, and Gold. Each tier offers weekly cashback, priority support, and access to special promotions. Moving to a higher tier increases your cashback rate and gives you access to more exclusive offers. VIP members get the best experience on the platform.
Cashback is calculated each week based on your betting activity. Bronze tier earns up to 0.3%, Silver tier up to 0.5%, and Gold tier up to 0.8% weekly cashback. Cashback is usually credited to your account on a set day each week and can be used directly for betting or withdrawal.
Continuing to bet regularly is the main way to advance to a higher tier. The more active you are, the faster you can move from Bronze to Silver and from Silver to Gold. The support team can provide full details on tier upgrade conditions — just ask via live chat.
Bronze is the entry tier — up to 0.3% weekly cashback. Silver is the mid tier — up to 0.5% cashback plus some additional benefits. Gold is the top tier — up to 0.8% cashback, faster support, and exclusive offers. The higher the tier, the more benefits you receive.
No separate application is needed. Once you open an account at 7ezb and bet regularly, you are automatically enrolled in the VIP program and start receiving Bronze tier benefits. Your tier improves as your activity grows.
Contact & Support
Yes. 7ezb's support team is active 24 hours a day, 7 days a week — including Eid and public holidays. You can reach us at any time via live chat or email. Don't hesitate to get in touch whenever you have a question or issue.
Before speaking with the support team, have your username or registered email address, a description of the issue, and — if applicable — the transaction ID or a screenshot ready. This helps support understand your situation quickly and resolve it faster.
Absolutely. Our support team is fluent in both Bengali and English. This has been ensured with Bangladeshi players in mind, so language is never a barrier.
There are two channels — live chat and email. Live chat gives you instant help; for complex matters, send an email for a detailed response. Email address: [email protected]. There is no phone number or any other channel.
Account Questions
To register you need an active mobile number or email address, a preferred username, and a strong password. Accounts can only be opened by those aged 21 or above. The registration process is simple and quick.
Use the "Forgot password?" option on the login page. Enter your registered email or mobile number and instructions to reset your password will be sent to you. If you have trouble, contact the support team directly via live chat — they will assist you quickly.
Yes, you can update your name, mobile number, or email from your profile section. Some important changes may require identity verification. Keeping your information accurate and up to date is important, as it is used for transactions and support.
No. Under 7ezb's policy, each player is allowed only one account. Attempting to open multiple accounts may result in all accounts being suspended. If you have an issue with an existing account, contact support — resolve the problem rather than opening a new account.
Deposit Questions
Log in to your account, go to the "Deposit" section, select bKash as the payment method, and enter the amount. The minimum deposit is ৳200. Make the payment to the displayed bKash number and submit the transaction ID — your balance is usually updated within a few minutes.
7ezb currently accepts four payment methods — bKash, Nagad, Rocket, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit is ৳200 for each method.
7ezb does not charge any additional fee on deposits. However, your mobile banking service (bKash, Nagad, or Rocket) may apply their own standard charges — that is governed by the respective service's own policy. Bank transfer fees charged by your bank also apply.
Same as bKash — select Nagad in the cashier section, enter the amount, and make the payment to the displayed number using the Nagad app or USSD. Once the payment is confirmed, submit the transaction ID. Minimum deposit is ৳200. If you have any issues, let us know via live chat.
After a successful payment, your balance is usually updated within a few minutes. Occasionally there may be a short delay due to network issues or the verification process. If your balance has not appeared after a long time, contact support with your transaction ID.
Cricket Betting
If a match is declared no result due to rain or any other reason, bets are generally refunded. However, if a specific portion of the match has been completed and an official result has been declared, the bet may be settled. Check the terms and conditions page for specific rules.
Yes. You can bet on BPL, T20 World Cup, IPL, ICC tournaments, and various other international cricket series. Bangladesh Tigers matches are also available in the betting markets, but check the specific match list and markets on the page.
Yes, you can combine multiple matches or markets into an accumulator bet. This increases the total odds and the potential payout. However, all selections must be correct — if one is wrong, the entire bet is lost. Please bet responsibly.
The most popular markets include match winner (who will win), toss winner, total runs (over/under), top batter, top bowler, and innings score. For example, these markets are very active for Bangladesh vs India matches.
Yes. At 7ezb you can place in-play or live bets while a cricket match is in progress. Odds change as the match develops, making the betting experience more exciting. You can make quick decisions and new markets may be added with each over.
Have more questions?
Our expert support team is ready to assist you in Bengali and English, 24 hours a day, 7 days a week.
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